Contact Us
Already a CST Spark customer?
Your dedicated Mutual Fund Representative is always ready to help.
To find their contact details, simply sign in to your account on mySpark and select the Contact Us tab.
HAVE A GENERAL QUESTION?
Our team is here to support you.
Raise a concern
The quickest way to have your concern addressed is to contact your Representative or our Customer Experience Team. If you feel that your concern or complaint has not been adequately addressed, send an email, letter or fax to our Complaints Handling Group with the following information:
- First and last name
- Mailing address
- Agreement or Plan number
- Details of what happened
- Reason your complaint has not been resolved to your satisfaction
Email: [email protected]
Fax: (416) 445-0387
Mail:
C.S.T. Spark Inc.
Customer Experience - Complaints Handling
1600-2235 Sheppard Avenue East
Toronto, Ontario, M2J 5B8
WHAT TO EXPECT WHEN FILING A COMPLAINT
- Receipt of your complaint will be acknowledged in writing within 5 business days.
- A response to our complaint will be provided in writing within 90 days (60 days- Quebec Residents only) or you will be notified with an expected response date.
- A written response from our Complaints Handling Group is considered to be our final response to your complaint.
- Your complaint will not be reopened unless you present new and relevant information.
- You may make a complaint to the Canadian Investment Regulatory Organization, which is the self-regulatory organization in Canada to which C.S.T. Spark belongs, at any time, whether or not you have complained to your mutual fund dealer.
- You can contact the Ombudsman for Banking Services and Investments or the Autorité des Marchés Financiers (Québec residents only) if you are dissatisfied with your complaint response or you submitted a complaint and did not receive a response within 90 days.