Multi-Year Accessibility Plan

Commitment Statement

C.S.T. Consultants Inc. and its affiliates (collectively “CST”) are committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Our Multi-Year Accessibility Plan outlines our approach to establishing accessible products, services, employment, and workplaces for persons with disabilities

Accessible Workplace Emergency Information

CST is committed to providing employees with disabilities individualized emergency information in an accessible way upon request.

Completion Date – January 1, 2012

Status – Completed

Accessible Emergency Information

CST is committed to providing persons with disabilities publicly available emergency information in an accessible format upon request.

Completion date – January 1, 2012

Status – Completed

Training

CST will ensure training is provided to all employees and agents which incorporates the requirements of accessibility standards and the Human Rights Code as it pertains to persons with disabilities. This training will be provided on an ongoing basis as policies change.

We keep a record of the training we provided, which includes the dates on which the training was provided and the number of individuals to whom it was provided.

Completion Date – January 1, 2015

Status – Completed

Information and Communications - Accessible Formats and Communication Supports

CST is committed to meeting the communication needs of persons with disabilities. Upon request, we will provide or arrange for publicly available information to be made available in accessible formats and/or with communication supports for persons with disabilities. The accessible format will be provided in a timely manner and at a cost that is no more than the regular cost charged to other persons. We will consult with the person making the request to determine the suitability of the format or communication support.

Completion Date – January 1, 2016

Status – Completed

Information and Communications - Feedback Process

CST’s processes for receiving and responding to feedback are accessible to persons with disabilities. We will provide or arrange for accessible formats or communication supports upon request. We will consult with the person to determine the suitability of the accessible format or communication support required.

Completion Date – January 1, 2015

Status – Completed

Information and Communications - Websites and Web Content

CST is committed to:

Making our new websites and web content published after January 1, 2012 conform with the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0, Level A.

Completion Date – January 1, 2014

Status – Completed

Taking the necessary steps to make our websites and web content published on those sites, conform with WCAG 2.0, Level AA (excluding success criteria 1.2.4 Captions (Live) and success criteria 1.2.5 Audio Descriptions (Pre-Recorded)).

Completion Date – January 1, 2021

Status – In progress

Employment

CST is committed to fair and accessible employment practices:

  • During the recruitment process, applicants are informed that accommodations are available upon request.
  • We accommodate persons with disabilities during the recruitment, assessment and applicant selection process, as needed.
  • Our offer of employment to a successful candidate must confirm our policies for accommodating employees with disabilities. Similarly, our employees are informed of our policies to support employees with disabilities.
  • We develop individual accommodation plans and return-to-work policies for employees that have been absent due to a disability.
  • Our performance management, career development and redeployment processes will take into account the accessibility needs of all employees.
  • Completion Date – January 1, 2016

    Status – Completed

    Public Spaces

    CST is committed to incorporating accessibility features/considering accessibility for people with disabilities in the design of our public spaces. Where appropriate, we will provide clients with notice if there is a temporary disruption when accessible elements are not in working order.

    Completion Date – January 1, 2017

    Status – Completed

    Questions

    If you have a question about this document, please contact our Human Resources team at:

    Email: [email protected]

    Telephone: 416-445-7377

    Mail:

    Attn: Human Resources

    C.S.T. Consultants Inc.

    1600-2235 Sheppard Avenue East

    Toronto, Ontario M2J 5B8 Canada

    Accessible formats and communication supports for this document are available upon request.

    CST will review this accessibility plan every five years.

    Last reviewed September 2019.