Contact Us

I’d like to:

Get help and support

Use these quick links for step-by-step instructions, how-to guides and tutorials:

Contact Customer Experience

Where to find us

 

C.S.T. Consultants Inc.
1600-2235 Sheppard Avenue East
Toronto, Ontario, M2J 5B8

Raise a concern

The quickest way to have your concern addressed is to contact your Sales Representative, his or her Branch Manager or our Customer Care team. If you feel that your concern or complaint has not been adequately addressed, send an email, letter or fax to our Complaints Handling group with the following information:

  • First and last name
  • Mailing address
  • Agreement or Plan number.
  • Details of what happened
  • Reason your complaint has not been resolved to your satisfaction
    • Email: complaints@cst.org
    • Fax: (416) 445-0387
    • Mail:
      C.S.T. Consultants Inc.
      Customer Care – Complaints Handling
      1600-2235 Sheppard Avenue East
      Toronto, Ontario, M2J 5B8

What to expect when filing a complaint:

  • Receipt of your complaint will be acknowledged in writing within 5 business days
  • A response to your complaint will be provided in writing within 60 days or you will be notified with an expected response date
  • A written response from our Complaints Handling Group is considered to be our final response on a complaint
  • Your complaint will not be reopened unless you present new and relevant information

You can contact the Ombudsman for Banking Services and Investments or the Autorité des marchés financiers (Québec residents only) if you are dissatisfied with your complaint response or you submitted a complaint and did not receive a response within 90 days.