Do you feel your concern has still not been addressed?

If after receiving a response from our Complaints Handling group you are still dissatisfied with the resolution or handling of your concern, you may escalate your concern to an independent third party that will help you and C.S.T. Consultants Inc. reach a resolution.

Outside of Québec

The Ombudsman for Banking Services and Investments ("OBSI")

The OBSI offers a free, independent dispute resolution service for consumers who feel their concerns or complaints have not been satisfactorily resolved or addressed.

Please note that your complaint must be filed in writing within 180 days of receiving your response from our Complaints Handling group. The OBSI is best able to assist you if you provide all relevant information, including your name and contact information, our firm’s name and contact information, details of the complaint and all relevant documents (including correspondence and any notes) to support how your complaint has not been resolved to your satisfaction.

You can contact the OBSI by mail, email, fax or telephone.

Mail
Ombudsman for Banking Services and Investments
401 Bay Street, Suite 1505
P.O. Box 5
Toronto, ON M5H 2Y4

Email ombudsman@obsi.ca
Fax (toll-free) 1-888-422-2865

For more information about OBSI, please visit their website www.obsi.ca or call toll-free at 1-888-451-4519 (local telephone: 416-287-2877).


In Québec

Autorité des marchés financiers ("AMF") – Québec residents only

If you live in Québec, you can request for your file to be transferred to the AMF. The AMF will study the file and may recommend mediation to reach a settlement.

You can contact the AMF by mail, email, fax or telephone.

Mail
Autorité des marchés financiers
Place de la Cité, tour Cominar
2640, boulevard Laurier, bureau 400
Sainte-Foy, Québec G1V 5C1

Autorité des marchés financiers
800, square Victoria, 22e étage
C.P. 246, tour de la Bourse
Montréal, Québec H4Z 1G3

Email renseignements-consommateur@lautorite.qc.ca
Fax 418-647-0376

Telephone
Toll-Free 1-877-526-0311
Québec City 418-525-0311
Montréal 514-395-0311

For more information about the AMF, please visit their website www.lautorite.qc.ca.